franz wirl

Franz Wirl's professional experience.

professional experience

03/2014
-now
Key Account Manager, AMOS Austria (Allianz Managed Operations and Services).
  • Enabling the projects to work in a multi-team environment and being the main counterpart for escalations to AMOS Austria
    • France
    • Greece
    • CEE (Central Eastern Europe)
    • Turkey
    • APAC (Asia Pacific)
11/2011
-03/2014
Software/Process Designer and Business Analyst, AMOS Austria (Allianz Managed Operations and Services).
  • Requirements Analysis, Development and Implementation of a worldwide software that supports insurance and service functionality in more than 27 countries and with more than 1.000.000 cases per day.
    Additionally being domain lead for case file handling and claim processes for multiple projects.

    Including functionalities like the following:
    • Integration of CTI
    • Connection to Input and Output Management Systems
    • Integration of a routing system
    • Connection to accounting software
    • Enhancement of the core insurance software
11/2007
-11/2011
Research and Teaching Assistant, Institute for Information Systems and New Media, WU Vienna.
  • main Research: Annotation Systems
    Focusing on concepts how users can be assisted to produce annotations (comments, remarks, extensions, replies,.. ) on existing materials.
    • Development of tools to support online annotations
    • Development of annotation models
    • Evaluating the usage of online annotations tools
  • other Research:
    • Usage of Microsoft Slate for teaching in professional MBAs. In cooperation with Executive Academy and Microsoft Österreich
    • Optimizing eLearning pages for mobile phone usage. See a mockup of a mobile eLearning version
    • Rights definition for collaborative wiki systems. See rights example for wiki
    • Extraction of content relevant for user. See example for heise online
    • Helping users to understand that content is outdate or old. See an example of aging pages
    • Using SQL-like queries to receive all classes that have certain parameters, based on Charles Forgy's Rete algorithm. Acquisition and participating in Google's open source competition Google Summer of Code 2008
  • Teaching two classes each semester at universal degree since 12/2007 in "Information Structures" and "IT-Case Studies: Understanding Business Networks"
  • From 02/2008-01/2009 additional teaching in the area of object oriented programming
  • Supportive Teaching: supporting teacher for several classes since 12/2007
  • Supervisor of many bachelor theses
  • Responsible for recruiting
08/2006
-11/2007
Junior Researcher, Austrian Research Centers GmbH - Studio Digital Memory Engineering, Vienna. Now part of Austrian Institute for Technology

Research and Development activities in EU funded projects

  • Development of cutting edge software systems
  • Responsible for project lead
  • Writing proposals for (EU) projects
  • Dissemination of (EU) projects
  • Development of testbed and testcases
  • Software testing
01/2002
-12/2002
Developer and Technical Support, Belfor International, Vienna.

Responsible for the development of a worldwide Customer and Content Management System

  • Development of web applications in Coldfusion
  • Software design
1997
-09/2010
Trainer and Technical Support, Milton Erickson Gesellschaft Österreich, Vienna.

Conception and development of an automatic seminar management systems. Conception, composition, development and maintenance of the company website, as well as trainings on the system.

  • Software design
  • Software maintenance
  • Software training
  • Technical support
1997
-now
Freelancer

Management and development of several software systems and websites.
Training jobs for small companies, international companies and within government sector.